Shipping Policy
Last updated: 1 May 2026
How shipping works depends on what you're buying and where you bought it.
Dried-citrus food products (airdd.au direct)
Where we ship
Australia-wide. We currently do not ship dried citrus internationally.
Free shipping
Orders over $65 AUD ship free within Australia. Orders below that threshold incur a flat $9.95 shipping fee, calculated at checkout.
Processing time
We pack orders by hand within 1–2 business days of receipt. You'll get a shipping confirmation email with tracking once your order has left us.
Delivery times
Once shipped, orders typically arrive within:
- Metro: 2–5 business days
- Regional: 5–10 business days
These are estimates from our carrier. Delivery may take longer during peak periods or in remote postcodes.
Lost or damaged parcels
If your parcel arrives damaged or doesn't arrive at all, email hello@airdd.au with your order number and we'll sort it out promptly.
Glass Water Bottle (Amazon)
Our Glass Water Bottle ships from Amazon and is subject to Amazon's shipping policies. Most Australian orders are eligible for Amazon Prime fast shipping. Tracking, delivery timelines, and lost-parcel claims for these orders are handled by Amazon.
If you're having trouble reaching Amazon support after a Glass Water Bottle order, email hello@airdd.au and we'll point you in the right direction.